In the fast-paced digital landscape, The Irish Jewelry Company stands as a beacon of tradition, offering you timeless pieces that carry the rich heritage of Ireland. As we strive to provide you with an exceptional online shopping experience, we understand the pivotal role that seamless email communication plays in this endeavor. However, there are moments when our confirmation emails, laden with the details of your cherished selections, do not reach your inbox as intended. More often than not, they find themselves in the spam or junk folder a common issue in the email communication sphere. Let’s unravel this mystery together and ensure that you receive all our heartfelt communications promptly.

Why Do Emails End Up in Spam?

Email service providers have stringent filters to shield users from potential spam and phishing attacks. While these filters are indispensable in safeguarding users, they sometimes misclassify legitimate emails, like those from The Irish Jewelry Company, as spam. Various factors, including the sender's reputation, the email's content, and your previous interactions with the sender, can influence this classification.

Gmail Inbox Category Tabs

Gmail is renowned for its efficiency in filtering your emails, automatically sorting and filtering incoming emails into different category tabs. Regrettably, users cannot actively choose which emails are sorted into which category, making it vital to check each tab for incoming emails.

Spam Filter

Google’s spam filter can sometimes route incoming emails directly to the spam folder due to various triggers. To help you navigate this, we have prepared a guide on how to find your spam folder in Gmail’s webmail interface and mobile app:

On the Web App

  1. Open Gmail and sign into your email account on your computer.
  2. Scroll down on the left sidebar that displays all the folders, including your inbox folder.
  3. Click on the "More" option and scroll down to find the spam folder.
  4. Click on the spam folder (indicated with an exclamation icon).
  5. Select the email you want to move to your proper inbox and select "NOT SPAM" in the header.

Retrieving Your Missing Emails

If you notice that a confirmation email from The Irish Jewelry Company is missing, here is a step-by-step guide to retrieving it:

  1. Open your email client: Log in to your email account and head to the spam or junk folder, typically found in the left-hand menu.
  2. Search for the email: Utilize the search bar to locate the email using pertinent keywords or by entering "The Irish Jewelry Company."
  3. Mark as "Not Spam": Upon finding the email, open it and mark it as "Not Spam" or "Not Junk." This action not only moves the email to your inbox but also trains the email service to recognize such emails as legitimate in the future.

Preventive Measures for the Future

To foster a hassle-free communication channel with The Irish Jewelry Company, consider these preventive measures:

  • Whitelist The Irish Jewelry Company: Add our email address to your contacts or safe senders list to establish a trust signal with your email service, thereby reducing the likelihood of our emails being flagged as spam.
  • Check your settings: Scrutinize your email settings to ensure that no strict filtering options are enabled, which might be diverting legitimate emails.
  • Verify your email address: Always double-check the email address you provide during transactions to avoid any discrepancies.


At The Irish Jewelry Company, we are committed to ensuring a smooth and delightful shopping experience for you. Understanding the nuances of email filters and taking proactive steps can help in maintaining a seamless flow of communication. Remember to regularly check your spam folder and to whitelist emails from The Irish Jewelry Company to receive all our updates straight to your inbox, keeping you connected with the rich Irish heritage that we embody in each of our creations.