Welcome to Our Customer Support Page

At The Irish Jewelry Company, we pride ourselves on providing exceptional customer service. With over 20 years of experience crafting and selling authentic Irish jewelry, our expert team is dedicated to ensuring a smooth and enjoyable shopping experience. Whether you're inquiring about our return policy, need assistance with shipping, or want to learn more about our stunning collections of Claddagh rings, Celtic engagement rings, or necklaces, we're here to help.

Our customer support team is available through multiple channels to assist you quickly and efficiently. From our live chat feature to our Zendesk portal, we’ve made it easy to get the help you need, when you need it.

How to Get Support

We understand that every customer is unique, which is why we offer several support options to suit your needs:

Live Chat: For immediate assistance, use our live chat feature available on every page of our website. Our support team is available Monday to Friday, 10 AM to 5 PM PST. Click the chat icon at the bottom right corner to get started.
Zendesk: For more detailed inquiries, submit a ticket through our Zendesk portal at The Irish Jewelry Company Zendesk. We aim to respond within 24-48 hours.
Email: You can also email us at [email protected], and we’ll get back to you as soon as possible.
Social Media: Follow us on Facebook (IrishJewelryCompany), Pinterest ( The Irish Jewelry Company), Instagram ( The Irish Jewelry Company), and LinkedIn (The Irish Jewelry Company) for updates, and feel free to message us there.

Frequently Asked Questions (FAQs)

Here are answers to some of our most common customer questions. If you don’t find what you’re looking for, feel free to reach out using one of the support channels above.

What is your return policy?
We offer a 14-day return period for most items. For purchases made between November 26 and December 26, the return period is extended to January 7. Please visit our Return Policy page for full details.
How long does shipping take?
Domestic shipping takes 4-14 business days, and international shipping takes 7-21 business days. For more information, see our Shipping & Delivery page.
Do you offer international shipping?
Yes, we ship internationally. Please note that customs duties and taxes may apply and are the responsibility of the customer.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website.
What if I received a defective product?
We’re sorry to hear that. Please contact our support team with photos of the defect, and we’ll work to resolve the issue as quickly as possible.
Can I exchange my order?
Yes, exchanges are accepted within the return period. Please follow the instructions on our Return Policy page.

Contact Us

If you have a question that isn’t answered above, please don’t hesitate to reach out. You can use our live chat, submit a ticket through Zendesk, email us at [email protected], or message us on our social media pages.

What Our Customers Say

We value your feedback and are proud of the trust our customers place in us. Here’s what some of them have to say:

"Excellent customer service! The live chat was so helpful." - Jessica S.
"I had an issue with my order, but the support team resolved it quickly." - Tom D.

You can also read more reviews on our Trustpilot page, where we maintain a 4 out of 5 TrustScore based on 33 reviews, and on our Google page, where we also maintain a 5 Star Store Rating.

Explore Our Collections

While you’re here, why not browse our latest collections? From stunning Claddagh rings to exquisite Celtic engagement rings, we have something for everyone: