Exchanges and Returns...

At The Irish Jewelry Company, we are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied for any reason, we offer a straightforward returns and exchanges process. Please read the following policy carefully to understand our terms and conditions.

Returns

• Return Period: You have 14 calendar days from the date of delivery to initiate a return. For purchases made between November 26 and December 26, the return period is extended until January 7.
• Eligible Items: Most items are eligible for return, except:
  • Custom orders
  • Special orders
  • Engraved items
  • Clearance or sale items
  • Items that have been altered or damaged beyond normal wear
• Condition of Item: The item must be unworn, in original condition, with all original tags, packaging, and any included accessories. Trying on in a private setting is acceptable, but any signs of wear or damage will disqualify the item from being returned.
• Shipping Charges: Original shipping charges are not refundable. You are responsible for the cost of return shipping. We recommend using an insured courier to protect your item during transit and keep the receipt.
• How to Initiate a Return: Contact our customer service team via email at [email protected] or through our support center at http://theirishjewelrycompany.zendesk.com to request a Return Authorization (RA) number. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team aims to respond within 24 hours during business days. Once you receive the RA number, pack the item(s) in their original packaging and include the RA number on the outside of the package. Ship the package to our returns address, which will be provided with the RA number. The returned item must be received by us within 14 days of the RA number issuance, or the return may be canceled.
• Processing Time: Upon receipt of your return, our team will inspect the item(s) to ensure they meet our return conditions. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase, in the original currency. For credit card refunds, it may take an additional 5-7 business days to appear on your statement, depending on your bank’s processing time.

Exchanges

• Exchange Process: To exchange an item, first initiate a return as described above. Once your return is processed and approved, you can place a new order for the desired item. Please note that exchanges are subject to the same return conditions, and any new order will be subject to current pricing and availability. If the desired item is out of stock, we will process your refund, and you can reorder when available.

Special Instructions

• Holiday Periods: During holidays, our customer service response times may be longer due to increased volume and reduced hours. We are closed from December 25 to January 2, and orders placed during this time will be processed upon our reopening.
• International Orders: For international orders, please note that you are responsible for any duties, taxes, or customs fees incurred. Returns from international orders must comply with all applicable laws and regulations and must be sent to our designated returns address, provided with the RA number.

Contact Us

For any questions or assistance regarding returns or exchanges, please contact our customer service team at [email protected] or through our support center at http://theirishjewelrycompany.zendesk.com. Note: We currently offer email and online support only, with no phone number available.

FAQs

• What if I receive a defective or damaged item? Please contact us immediately within 24 hours of receipt to report any defects or damage. We will arrange for a replacement or refund, depending on the situation, and may request photographs for verification.
• Can I return an item after the 14-day period? No, returns must be initiated within 14 days of delivery, except for the extended period during the holidays (November 26 to December 26, returns accepted until January 7).
• What if I change my mind after the return period? Unfortunately, we cannot accept returns or exchanges beyond the specified period.
• How do I know if my item is eligible for return? Check our list of non-returnable items. If your item is not on that list and meets the condition requirements, it should be eligible.
• Do I need to pay for return shipping? Yes, the customer is responsible for return shipping costs.
• Can I get a refund for shipping charges? No, shipping charges are not refundable.
• What if the item I want to exchange is out of stock? We will process your return and refund, and you can place a new order when the desired item is available.
• Is there a phone number for customer service? Our primary contact methods are email and our support center. For urgent matters, please email us, and we will respond as soon as possible.
• What if my ring doesn’t fit? If your ring does not fit, we offer a one-time size adjustment for standard rings, free of charge, provided the ring is returned in unworn condition. You will be responsible for the shipping costs to send the ring back to us for resizing. Please contact us to initiate this process. Note that custom or made-to-order rings cannot be resized or exchanged by us; we recommend adjusting these with a local jeweler.
• Can I cancel or change my order? We are unable to cancel or change orders once they are placed due to our quick processing times. Please review your order carefully, including size, style, and shipping details, before checking out to ensure accuracy.
• How do I use a promo code? Promo codes are applicable for online purchases only. To utilize a promotional code, enter it in the designated field at checkout before completing your order. Each code is valid for a single use and cannot be combined with other offers unless specified.

Tips for a Smooth Return Process

• Read the Policy: Familiarize yourself with our returns policy before making a purchase to understand what is eligible for return.
• Keep Original Packaging: Retain all original packaging, tags, and accessories to ensure your item meets the return conditions.
• Contact Us Promptly: If you need to return an item, contact us as soon as possible within the return period to initiate the process.
• Follow Instructions: Carefully follow the instructions provided with your RA number for returning the item.
• Track Your Package: Use a courier that provides tracking to monitor your return shipment and ensure it reaches us safely.
• Lost or Damaged Returns: If your return shipment is lost or damaged in transit, please contact us immediately with your tracking number and any other relevant information. We will work with you and the courier to resolve the issue.