Exchanges and Returns...
The Irish Jewelry Company stands behind our customers. We have a 100% satisfaction guarantee behind our service and products. If for any reason, you or your gift recipient is not completely satisfied with your gift, we'll exchange it or issue a store credit for the comparable value. We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase.
If your item is damaged or incorrect report to Customer Care within one week of delivery. Unfortunately we cannot cancel or guarantee changes to orders such as shipping addresses after they are placed. Please check your order carefully at check out. Address changes can result in an address change shipping charge and a significant delay in shipping.
We are closed from 5/25 - 5/28 for Memorial Day Weekend. Customer Service will be unavailable. There is no shipping or deliveries on Memorial Day.
We will be CLOSED FOR VACATION from June 23rd - July 9th.
We will be closing early at noon on June 21st and at 2pm on june 22nd.
All orders placed after 10am on June 22 will ship on July 10th.
Customer service portal will be down for unforeseeable maintenance from mid July until August. We are working to resolve the issue.
All customer service request made during this period with dealt with in the order recieved upon our return.
Contact Customer Care... All return and exchange requests must be made in writing via visiting http://theirishjewelrycompany.zendesk.com and submitting your help ticket. You may also submit a help ticket by emailing email@example.com .
- How to Make a Return/ Exchange
- Return Criteria
- Christmas Returns
- Jewelry Returns
- Lost Packages
- Cancellations & Order Changes
- Damages & Defects
- Clearance & Special Orders
- Cause of Tarnish
- Canadian Shipping
- Gift Cards
- Product Images
- Proposition 65
How to Return or Exchange... We are delighted to exchange your purchase or refund. All RA request (Return Authorization) are made in writing by emailing firstname.lastname@example.org An RA number must be requested with 14 days from the date of purchase. Thereafter, all sales are final. Normal processing time is approximately one week from receipt.
Shipping Charges and Gift Wrap Fees are non refundable.
* We reserve the right to cancel an order due to unforseen circumstances such as an order error or suspected fraud.
Cancellations and Order Changes... Please note that once an order is confirmed we are unable to cancel it, change quantities, change shipping address or apply promotion codes.
Clearance Items and Special Orders... Clearance items, gift cards, personalized Irish inspired gifts, and special orders are non-refundable and are final sale.
Return Criteria.... All products including jewelry, tiaras, gifts, apparel, handkerchiefs and linen products must be returned in Original NEW Condition. All returns and exchanges must be accompanied by all original tags and packaging. Failure to include such items may prevent or delay your refund or exchange. The Irish Jewelry Company reserves the right to deny any return if it fails to meet the return criteria and conditions.
Please note Communion & Baptism items and tiaras such as dresses, gowns, rompers, bonnets,ties ,arm bands, veils, capes, purses, gloves, suits must be return in NEW condition, unworn with packaging fully intact in its original state and are FINAL SALE 7 days from purchase. We reserve the right to not issue a full refund for any item returned unfit for resale.
All food items,including honeys, jams, tea, coffee, candy and cookies are final sale.
Items returned without an Return Authorization will be subject to a store credit only.
Packages shipped by us, returned by shipper as unable to deliver after multiply attempts, incorrect address or refusal will be issued a credit without shipping. Shipping charges are non-refundable.
Jewelry Returns... Jewelry must be returned in its Original NEW Condition. Any signs including but not limited to visual signs of wear damage including and not limited to scuffing, scratching, dulling of the finish or tarnishing makes the item unsalable and must have all original tags on it. Please be sure to read the product description carefully before placing your order to ensure that the item will meet your needs.
All Returns that DO NOT meet our "Original NEW Condition" criteria will not be credited and will be returned to the customer. We are not responsible for lost shipments of any items returned because they do not meeting our return criterie.
Damages and Defects... Orders received damaged or incorrect will be exchanged for the same item only. Please email report to Customer Care via email within 5 days of delivery. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear and accidental damage and or lose is not considered a defect. Sterling Silver is a soft metal. This means silver rings commonly become bent or misshapen. Even day-to-day wear can do this, since the heat of the hand is sufficient to soften the silver further. This is not considered a defect in quality. Our quality control is very strict. Items are not shipped tarnished unless the item description states that the item has an antique or patina finish. Items that tarnish during wear are not considered damaged or defective.
Incorrect Items.... In the rare occasion the wrong item is shipped please contact IJC via email at email@example.com immediately upon receipt. A replacement item with return shipping label will be sent. All incorrect items shipped must be returned to IJC in NEW condition or you will be invoiced for the item.
Causes of Tarnishing... If a person has a natural high acidity level in his/her skin, it is possible for his/her finger to "turn green" from silver or gold jewelry, or for silver jewelry to blacken especially when the weather is hot and humid. The green is actually caused by oxidation, and all silver will oxidize (it's also what gives silver a tarnished look). There are some costume jewelry items that cause the same effect. Most of them contain nickel. It's not poisonous in small quantities but it can provoke a reaction in people allergic to nickel. This "green finger effect" and the tarnishing of silver may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys, used to make jewelry more durable, may react with your body chemistry, chemicals in the air and household chemicals such as soap, salt and sun tan lotion causing a harmless green or black discoloration on the skin, which can be easily removed with soap and water, silver cleaner or with a polish cloth. For this reason, most retail silver jewelry and white gold jewelry is plated with rhodium, which serves as a defensive layer and prevents this reaction from happening to anyone with allergy.
Lost Packages... All UPS tracking numbers are emailed automatically immediately upon shipping. Claims of lost packages or non receipt of package must be made within 2-3 weeks from date of shipping. All packages are shipped Insured and will be immediately replaced by IJC upon notification. IJC is not liable and cannot issue a refund for stolen package claims.
Chains... We reserve the right to substitute pictured chain according to market availability with a comparable chain of equal or greater value.
International Shipping information: All International packages are shipped via UPS throughout the world including Canada, Europe, Asia, Latin America and Mexico. Please keep in mind that certain countries such as India do not allow shipments of fine jewelry to their country. International duty, taxes and customs broker’s fees vary with each country. International duty, taxes and customs broker’s fees are not included in the shipping cost and will be passed along to receiver of the shipment upon delivery. Please note that we reserve the right not to ship any suspicious order internationally that exceeding $200.00 (US dollars) not including shipping.
Canadian Residents Please Read: Canadian Duty, Taxes and Customs Brokers Fees....
All refused delivery Canadian orders are subject to a 30% restocking fee, store credit only and the return shipping and handling charge.
- Canada Customs Duties....because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items.
- Canadian Taxes.....These taxes are not included at time of purchase and are charged to Canadian residents upon delivery.....
- Just about everything individuals import into Canada is subject to the Goods and Services Tax (GST) of six percent. The GST is calculated after customs duties have been applied.
- You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.
- In Canadian provinces with a Harmonized Sales Tax (New Brunswick, Nova Scotia, and Newfoundland and Labrador), you'll be charged a flat 14 percent, rather than separate GST and PST.
- Customs Brokers Fees... There are no brokerage fees for items being shipped UPS Expedite unless there is a customs problem....
- All courier companies and postal services have to use customs brokers to get packages processed through Canada Customs at the Canadian border. Fees for that service are passed along to all Canadian residents.
- In addition Canadian Post automatically applies a $5.00 processing fee ($8.00 for Priority Post) for each package to clear Canada Customs automatically. Fees for customs broker’s services are the charges that can really catch you by surprise.
Refusal of Delivery for International Orders: All International orders refused by purchaser are subject to non refundable original shipping costs, a 30% restocking fee and all duties and taxes and return shipping fees to The Irish Jewelry Company. All refused International orders are subject to "abandonment" by the courier. All International packages risk being abandoned when the return shipping and original shipping cost exceed the orders value. In event the package is abandoned the purchaser is liable for the entire cost of the order.
Christmas Gift Orders... Our Christmas extended return policy means all gifts purchased during November and through December 24th can be returned or exchanged up until or by January 7th. After January 7th all sales are final. We will not accept any Christmas returns or exchanges on purchases made between November and December 24th after January 7th. All returns must be received within 14 days of the issuing of the RA number. There after all sales are final.
PLEASE ALLOW EXTRA PROCESSING TIME FOR RETURNS AND EXCHANGES DURING ALL HOLIDAY SEASONS.
Customer Service will have reduced hours of operation on December 24th, 25th through the 31st as well as January 1st due to the observance of the holidays and New Year.
All seasonal items are final sale after 12/24 and are not returnable after the holiday.
How to Make a Return or Exchange.... Simply repack the item in its original packaging with a copy of the packing slip and contact customer service at http://theirishjewelrycompany.zendesk.com or email at firstname.lastname@example.org. A customer service representative will respond to your request within 24- 48 hours via email and they will give you a return authorization number or RA number. Note that during the holidays this process will require extra processing time. When we receive the product back a credit or exchange depending on the situation will be made.
All returns must be received by The Irish Jewelry Company within 10 days from the issuing date of the RA number or they may not be accepted.
For your own protection when returning product we advise that you return your purchase to us via an insured courier such as USPS Parcel Post. Visit www.USPS.com to print your mailing label and to request free carrier pick up. Please retain a copy of your original receipt for your records. The Irish Jewelry Company will not be held responsible for any items damaged or lost in transit. Any return package received unsealed, opened or damage will not be accepted and returned to sender. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Shipping and packaging costs are non refundable.
**The Irish Jewelry Company cannot be held responsible for unforeseen circumstances such as a direct result of disasters and or weather conditions that prevent us or UPS from shipping orders as scheduled.**
General Order Information... Weekend Orders: All orders placed after 10 a.m. on Friday or any time on Saturday or Sunday will be processed and shipped on Monday.
All orders must be placed by 9 a.m. EST, Monday through Friday to be sent out that day. This time will change during the summer and the holidays.
Images of Our Products: Photography online will appear slightly different from computer monitor to computer monitor. This has to do with individual variations in display settings on different monitors and is completely out of our control. To avoid ordering product that is not what you expected please read the full item description. We try very hard to be as descriptive as possible with regards to every piece of jewelry so our customers know exactly what they are getting looks like.
Gift Cards: All gift cards are emailed. Gift card purchases are non refundable.
Notice: All children, especially those under 3 years of age need close adult supervision when wearing any type of jewelry since jewelry often contains small parts. We can not be held responsible for allergic reactions to various metals used in jewelry or various gifts containing various metals.
California Residents Only: California Proposition 65 WARNING for lead crystal: To enhance optical clarity, the crystal in some products might contains lead, a chemical substance known to the State of California to cause cancer and birth defects or other reproductive harm.