Frequently Asked Questions (FAQs)

Welcome to The Irish Jewelry Company’s FAQ page! Here, we’ve answered your most common questions about shopping with us, from shipping and returns to ring sizing and more. Can’t find what you need? Contact us at [email protected] or via our support center at http://theirishjewelrycompany.zendesk.com.

Ordering & Payment

• What payment methods do you accept?
  We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and processed in USD.
• Can I cancel or change my order?
  Due to our quick processing, we cannot cancel or modify orders once placed. Please review your order details (size, style, address) carefully before checkout.
• How do I use a promo code?
  Promo codes are valid for online purchases only. Enter your code in the “Promo Code” field at checkout. Each code is single-use and cannot be combined unless specified.

Shipping & Delivery

• How long does shipping take?
  • Domestic (U.S.): Standard shipping (free/flat rate) takes 6-14 business days via UPS or USPS. Expedited options (2-3 or 1-2 days) are available at checkout.
  • International: 7-21 business days via UPS, plus potential customs delays.
• How can I track my order?
  You’ll receive a tracking number via email once your order ships. Check your package status on the carrier’s site (UPS or USPS). If you don’t get tracking within 2 business days, email us.
• What if my package is lost or delayed?
  If tracking shows no updates for 5+ business days, contact us with your order number. We’ll file a claim with the carrier and assist you. For delivered-but-missing packages, notify us within 7 days.
• Do you ship internationally?
  Yes, we ship worldwide via UPS. You’re responsible for duties, taxes, and customs fees, payable upon delivery. Some countries (e.g., India) may have restrictions—check at checkout.
• What happens during holidays?
  We’re closed from December 25 to January 2. Orders placed then ship starting January 3, with possible delays due to holiday volume. Plan ahead for time-sensitive deliveries.

Returns & Exchanges

• Can I return my item?
  Yes, within 14 days of delivery (extended to January 7 for November 26–December 26 purchases). Items must be unworn, in original condition, with tags and packaging. Custom, special order, engraved, or clearance items are non-returnable.
• How do I start a return or exchange?
  Email [email protected] or use http://theirishjewelrycompany.zendesk.com for a Return Authorization (RA) number. Include your order number and reason. You pay return shipping; refunds process in 7-10 business days once approved.
• What if my item is defective?
  Report defects within 24 hours of receipt with photos. Contact us, and we’ll arrange a replacement or refund.

Ring Sizing & Jewelry Care

• What if my ring doesn’t fit?
  For standard rings, we offer one free size adjustment if returned unworn. You cover shipping costs to us. Custom or made-to-order rings can’t be resized by us—visit a local jeweler. Check sizes carefully before ordering.
• How do I find my ring size?
  Use our ring size guide or visit a jeweler. Measure in the evening when fingers are warm for accuracy. We’re not responsible for incorrect size orders.
• How do I care for my jewelry?
  Store in a dry, cool place, avoid water and chemicals and clean with a soft cloth. See our jewelry care blog for detailed tips.

Customer Support

• How do I contact you?
  Email [email protected] or use our support center at http://theirishjewelrycompany.zendesk.com. We aim to reply within 24 hours on business days. No phone support is available.
• What if I don’t get a response?
  Check your spam folder first. If no reply after 48 hours (excluding weekends/holidays), resend your request with “URGENT” in the subject line.

General Questions

• Are your items authentic Irish jewelry?
  Yes, our pieces are inspired by Celtic traditions, crafted with care, and designed to reflect Irish heritage. Learn more on our About Us page.
• Can I order a gift?
  Yes! Add a gift note at checkout, and we’ll exclude pricing from the package for a seamless gifting experience.