FAQ's Frequently Asked Questions by Customers

 

 

What is free or flat-rate shipping?

 

The Free Shipping Promotion is a free standard shipping offer valid on merchandise purchases made through theirishjewelrycompany.com only. The offer is only valid for standard shipping via USPS and does not apply to UPS ground shipping, UPS Express Shipping, or International Shipping. Standard shipping will arrive in 6-10 business days. A minimum purchase of $150 is required. Offer is automatically applied when all conditions are met. Offer not valid in stores, Instagram, Amazon, Etsy, Facebook, or on previous purchases, gift wrapping, packaging, or taxes. The promotion offer has no cash value and may not be altered, sold, transferred, or applied after purchase. The Irish Jewelry Company in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. The Irish Jewelry Company in its sole discretion reserves the right to invalidate and/or not honor promotion codes or offers that are obtained through any party other than The Irish Jewelry Company, including, but not limited to, third-party sites. Not valid on orders shipping outside the continental US. Not valid on international shipping. It May or may not be used in conjunction with other offers. The offer is not valid on previous purchases. Offer cannot be applied after purchase. The Irish Jewelry Company employees are not eligible for this offer. Offer is subject to change, alteration, or termination by The Irish Jewelry Company at its sole discretion at any time.

Where is your Irish jewelry designed?

Our exclusive Irish jewelry is designed in the United States. Our chains and a few of our components like findings are imported. We also offer imported from Ireland Irish jewelry and Irish gifts.
 
Is my Irish gift package insured? Do I need to be home to receive my Irish gift package?
All Irish gift packages we send are insured. A signature is required on delivery of orders over $1,500.
 
How do I know my Irish gift order is shipped?
You'll receive an automated email that your Irish gift is on its way with tracking information.
 
Why should I subscribe to your newsletter?
Subscribers see our new exclusive Irish jewelry designs and Irish gifts first before they are available on our site. We also occasionally send our subscribers special offers and coupons.
 
Do you sell gift cards?
No, we no longer sell gift cards.  
 
Do you ship to PO Boxes?
Sorry, we don't currently ship to PO boxes via UPS. All orders going to PO Boxes will be shipped by USPS with a comparable method of shipping selected. 
 
How do I buy a ring online if I don't know my size?
Follow this link for a Ring Sizer. 
 
Do you offer discounts or promo codes?
We occasionally send our subscribers special offers and coupons in return for their opinions on new collections.
 
I am buying a piece of Celtic jewelry or Irish jewelry for a child, what should I know?
All children, especially those under 3 years of age need close adult supervision when wearing any type of jewelry since jewelry often contains small parts.
 
What is vermeil?
Vermeil or silver-gilt is gold-plated sterling silver. Vermeil is a common jewelry industry term. To be considered vermeil jewelry the gold plating must be at least 10K gold and at least 1.5 micrometers thick.
 
What is sterling silver?
At The Irish Jewelry Company, most of our silver jewelry and accessories are made of brilliant sterling silver unless otherwise stated. Sterling silver is the highest quality standard of silver jewelry. Sterling silver is 90% pure silver with a mixture of other alloys for durability and strength.
 
How long will my jewelry last?
With proper care your jewelry, accessories, and giftware, whether sterling silver, pewter or gold can last a lifetime and be passed on for generations.
 
How do I care for silver?
While you are cleaning the house or swimming in a pool we recommend removing your silver, and gold or silver-plated jewelry. Many household cleaning chemicals such as ammonia bleach and chlorine can discolor, damage, or cause a film to form on your silver, plated, or pewter jewelry and dull its appearance.
All jewelry is fragile and can be easily broken while in bed or playing sports. We recommend removing your silver jewelry during such activities to avoid kinking, scratches, and breakage.
 
How do I store silver jewelry?
Store your sterling silver jewelry in an anti-tarnish pouch or sealed bag, wrapped in an anti-tarnish cloth. The anti-tarnish cloth or pouch slows down the tarnishing process and keeps the jewelry from rubbing against harder jewelry, like gold that can scratch it. Always keep your sterling silver jewelry in a cool, dry place.
 
How do I clean sterling silver? 
You should always use a phosphate-free detergent to clean sterling silver. A low abrasive cleaner, such as a silver polish cloth or a soft cotton cloth is a good choice for removing light tarnish. We do not recommend the use of toothpaste to clean their sterling silver. Most jewelers caution against toothpaste because it is too abrasive and leaves dulling scratches.
 
How do I care for pewter jewelry, accessories, and housewares?
Pewter is a traditional silver-like metal alloy consisting of 85% to 95% tin. The remaining balance is made up of copper and antimony. The houseware products are guaranteed lead-free and quite safe to be used for all kinds of food and drink. While you are cleaning the house or swimming in a pool we recommend removing your jewelry, especially your pewter or silver-plated pewter jewelry. Many household cleaning chemicals such as ammonia bleach and chlorine can discolor, damage, or cause a film to form on your silver, plated, or pewter jewelry and dull its appearance. Always keep your pewter in a cool, dry place. All jewelry is fragile and can be easily broken while in bed or playing sports. We recommend removing your pewter jewelry during such activities to avoid kinking, scratches, and breakage.
 
How do I store and clean pewter jewelry?
Pewter is a bright and shiny metal that is very similar in appearance to silver and pewter will also oxidize to a dull gray over time if left untreated. Store your pewter jewelry in an anti-tarnish pouch or sealed bag separately from other jewelry.
To recapture the exquisite original luster of pewter wash in hot water using liquid soap rinse in almost boiling water and dry immediately then polish with a soft cotton cloth. DO NOT PLACE pewter housewares IN THE DISHWASHER.