Shipping Policy Overview

At The Irish Jewelry Company, we strive to deliver your order quickly and reliably worldwide. Below, you’ll find everything you need to know about our shipping process, delivery times, and policies to ensure a smooth experience.

Shipping Methods & Delivery Times

• Domestic Shipping (U.S.):
  • Standard Shipping: Free or flat-rate via UPS Ground, Surepost, or USPS (6-14 business days).
  • Expedited Shipping: Available at checkout via UPS 2nd Day Air or Next Day Air (2-3 or 1-2 business days).
• International Shipping:
  • Shipped via UPS, insured (7-21 business days, depending on destination and customs clearance).
  • You are responsible for all duties, taxes, and customs fees, payable upon delivery.
  • Note: Shipping to some countries (e.g., India) may have restrictions; check at checkout.

Order Processing

• Cut-Off Times: Orders placed by 9 a.m. EST (8 a.m. EST from June 15 to September 15) Monday through Friday ship the same day. Orders after this time ship the next business day.
• Weekends & Holidays: Orders placed after 9 a.m. EST Friday, on Saturday, Sunday, or holidays ship the following business day. No Saturday or Sunday delivery available.
• Holiday Closures: We’re closed December 25 to January 2. Orders placed during this period ship starting January 3, with potential delays due to high volume.

Tracking Your Order

• Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package on the carrier’s website (UPS or USPS). Contact us if you don’t receive tracking within 2 business days of ordering.

Delivery Guidelines

• Signature Requirement: High-value orders may require a signature upon delivery for security.
• Lost or Stolen Packages: We insure all shipments until delivery. After delivery (e.g., left at your address per tracking), the package becomes your responsibility. For lost or stolen packages post-delivery, file a claim with the carrier or local authorities. Contact us within 7 days if your package shows delivered but you haven’t received it, and we’ll assist with the claim process.
• Incorrect Address: Double-check your shipping address at checkout. We’re not responsible for delays or losses due to incorrect address entry.

International Shipping Details

• Customs Delays: International orders may face delays due to customs processing, which is beyond our control. Plan accordingly for time-sensitive deliveries.
• Restricted Countries: Some regions may be ineligible due to shipping restrictions or local laws. If your country isn’t listed at checkout, contact us for options.

Special Notes

• Weather or Carrier Delays: Severe weather or carrier issues may affect delivery times. We’ll notify you if significant delays occur.
• Gift Orders: Indicate if your order is a gift at checkout for discreet packaging (no pricing included).

Contact Us

For shipping questions, email [email protected] or use our support center at http://theirishjewelrycompany.zendesk.com. We aim to respond within 24 hours during business days. Note: We offer email and online support only; no phone support is available.

FAQs

• How long will my order take to arrive? Domestic standard shipping takes 6-14 business days; expedited options are 1-3 days. International shipping takes 7-21 business days, plus customs time.
• Can I change my shipping address after ordering? No, we can’t modify addresses once the order is placed. Verify your address before checkout.
• What if my package is lost in transit? If tracking shows no updates for 5+ business days, contact us with your order number. We’ll file a claim with the carrier and assist you.
• Who pays for international duties? You’re responsible for all duties, taxes, and customs fees, calculated and charged by your country’s authorities upon delivery.
• What happens during holiday closures? Orders placed December 25 to January 2 ship starting January 3, with possible delays due to holiday volume.

Tips for a Smooth Delivery

• Order Early: Allow extra time for holidays, international shipping, or special events like weddings.
• Track Your Package: Use your tracking number to stay updated and ensure someone is available for delivery if a signature is required.
• Check Restrictions: For international orders, confirm your country accepts jewelry shipments to avoid returns.